Best and Brightest
Everyone wants to attract the best and brightest employees. After all, your team directly affects your ability to provide excellent customer service and that is essential to business success these days.
If you’re a very small business, you might not be looking for the best and the brightest but the willing and capable. That’s good too. Either way, you want to attract good, quality employees just like everyone else. In today’s job market, with unemployment hovering around 3.6%, it’s a job hunter’s paradise and you’re likely hard-pressed to find the stars you want.
To further complicate that, those stars are likely already employed. So how do you become the kind of business that people want to work for? How do you get them to knock on your door instead of you having to chase them? Here are some ideas to help make you an employer of choice in your community.
Become an Employer of Choice and Potential Employees Will Seek You Out
The beauty of becoming an employer of choice–someone everyone wants to work for–is that it doesn’t cost a lot of money. It’s also a lot easier than you might think but there are a couple of things you need to do before we talk about the facets behind a great workplace.
You must know who you’re looking for
Before you recreate your business to attract quality employees, you need to know who those employees are. Are you looking for seasoned professionals or someone with little experience who you can mold? Are you looking for a “hunter” personality or a “nurturer”? Maybe you only want naturally curious people, for instance. Yes, some of these things are position specific, but others reflect the type of culture you want to build.
One note of caution: this tip is by no means suggesting you scout for a particular demographic. That can get you into trouble legally through discriminatory hiring practices.
However, there are overarching themes you should be looking for that help you build the type of environment that will contribute to the service you want to provide your customers.
Know what your competition is doing
While you should never use your competition’s actions to hold you back by thinking, “They’re not doing it yet. We don’t have to.”, you should keep an eye on their hiring and recruiting practices. You don’t want them to pass you up.
You need to talk about yourself
This is hard for a lot of employers but it is absolutely necessary in becoming an employer of choice in the community. But don’t be a bore about it. Don’t tell people how great you are. Show them. Post what you’re doing, what you value, and celebrate your people doing it well for all to see. That’s the kind of thing that will get people excited about working for you.
Speaking of that. let’s jump right in to how you can become a highly desired business in your community (even if you’re teeny tiny):
- Be flexible with work hours and/or provide work at home opportunities. It needn’t be full-time just give the flexibility.
- Offer flexible start times. There are some businesses that this does not work for but others can adopt a coordinated window of when people start. Parents really appreciate this perk.
- Have an attractive work facility or public spaces.
- Offer safe, ample parking.
- Make professional development a key component of what you offer. The chamber may provide some very cost-effective options for helping you do this. As a chamber member, your employees can attend their programming.
- Insist that everyone use their vacation time and don’t create such an intense environment that they feel they can’t.
- Market your ideas behind work/life balance.
- Let your personality shine through all of your social media posts, web copy, and business communications.
Tips for Hospitality, Food Service and Retail
These industries are notorious for the revolving door and it’s difficult to become an employer of choice in many of them because the things that office employers can do (like flexible start times) can’t be accomplished in these industries. But here are a few things you can offer such as:
- Pay a higher wage for the area.
- Schedule samplings and trial times. For instance, host paired tastings for employees after the restaurant closes or host a mini fashion show with paired items your employees put together from the store. It will make them better salespeople when they are suggesting dishes or outfits.
- Celebrate your best employees and help everyone become your best.
- Ask for employee suggestions and listen to them.
- Empower them to do better by the customer.
- Don’t make them feel secondary to the customer. Instead, help them feel like they are pivotal to customer experience and without them, there wouldn’t be customers.
With today’s low unemployment rate, finding quality employees can be a struggle. You will do much better in recruiting and hiring if they notice you and seek you out. As an employer of choice in your community, you will have your pick of future employees and that’s a good spot to be in.
Christina R. Green teaches small businesses, chambers, and associations how to connect through content. Her articles have appeared in the Midwest Society of Association Executives’ Magazine, NTEN.org, AssociationTech, and WritersWeekly. She is a regular blogger at Frankjkenny.com and the Event Manager Blog. Christina is an introverted writer on a quest to bring great storytelling to organizations everywhere.