CHAMBER NEWS

 

A bag of Bugles and peanut M&Ms

A few weeks ago I packed my suitcase and headed out of town for a couple of days to attend a four-state Chamber conference in Branson, Missouri. Along the way I picked up my friend… Tammy Wellbrock, the executive director of the Hays Area Chamber of Commerce.
The entire way down to Branson and the whole ride back, we talked shop. The entire ride. No one took a nap. There was no silence. No games of I Spy. I don’t think we even turned the radio on.

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    Tips for Managing Client Expectations

    Buddha said something like, expectation is at the root of all suffering. Whether you subscribe to that theory or not, you can likely agree that client or customer expectations can set the stage for a terrible business review. You see, excellent service doesn’t matter if …

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